Return & Replacement Policy | Denisco International Limited

Denisco International Limited is committed to supplying genuine, high-quality safety equipment, PPE, tools and workwear. 1. Inspection on delivery All goods must be inspected at the point of delivery. Any shortage, damage or wrong item must be reported to us within 48 hours of receipt. 2. Eligible returns Returns are accepted for items that are defective, damaged in transit, or supplied in error. Items must be unused, in their original packaging, and accompanied by the invoice or quotation reference. 3. Non-returnable items Custom-branded, custom-printed, cut-to-size or specially ordered items are not returnable unless they are defective. Used, washed or altered items cannot be returned. 4. Replacement Approved returns are replaced with the correct or equivalent product. Where a replacement is unavailable, a credit note or refund is issued to the original payer. 5. Return process Contact our sales team with your quotation or invoice reference to obtain return authorisation before sending any goods back. Return logistics for items supplied in error or found defective are borne by Denisco International Limited. 6. Timelines Return requests must be raised within 7 days of delivery. Replacements are dispatched within 5 working days of approval, subject to stock availability.